Refund policy
Effective Date: 13 July 2026
At Quise Care, customer safety and product hygiene are our highest priorities.
As we sell hygiene and personal care products, our return policy is designed in accordance with applicable consumer protection regulations.
Returns
Due to the hygienic nature of our products, we do not accept returns once an order has been delivered.
Returns will not be accepted for:
- Change of mind
- Incorrect product selection
- Personal preference
- Opened or used products
- Hygiene-related concerns after delivery
Order Cancellation
Orders may be cancelled only before they have been dispatched.
Once an order has been shipped, cancellation requests cannot be accepted.
To request cancellation, please contact us immediately.
Damaged or Incorrect Products
If you receive:
- A damaged product
- A defective product
- An incorrect item
Please notify us within 48 hours of delivery by emailing:
Include:
- Order Number
- Clear photographs of the package and product
- Brief description of the issue
Verification
Our team will review your claim.
If the claim is found to be genuine, we may, at our sole discretion:
- Replace the product, or
- Issue a refund to the original payment method.
False or fraudulent claims may be rejected.
Refund Timeline
Approved refunds are generally processed within 7–10 business days.
The exact credit timeline depends on your bank or payment provider.
Non-Refundable Situations
Refunds will not be issued for:
- Used products
- Opened packaging
- Damage caused after delivery
- Incorrect usage of products
- Delay caused by incorrect customer address
Legal Compliance
This policy complies with the Consumer Protection (E-Commerce) Rules, 2020 and applicable RBI payment guidelines.